Refund Policy | Lick Sleeve
Returns
If you are unhappy with your purchase, for whatever reason, please visit our returns/exchange-portal.
If you purchased your Lick Sleeve® at a veterinarian or retail store, please return the item where you purchased for refund.
You have 30 days from the date of purchase to request a return.
To be eligible for a return, your item must be in the same, new condition that you received it.
To complete your return, we require a receipt or proof of purchase and for you to return the Lick Sleeve®.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, then your refund for the Lick Sleeve® will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Due to the fact that we are not responsible for the cost of shipping we are unable to return fees that are paid to a shipping service like USPS, FedEx, or UPS.
If you purchased your Lick Sleeve® from a veterinarian or retail store, please return for refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Lick Sleeve® purchased at veterinarian (if applicable)
Only items purchased directly from Lick Sleeve® can be returned for refund to Lick Sleeve®. If you purchased from a veterinarian or retail store, please return for refund at the original location.
Exchanges (if applicable)
If the item is broken, damaged or doesn't fit, we will exchange it for free. If you need to exchange it for the same item, send us an email at [email protected] and we will send you a free return label.
Please note that if you choose to exchange the item, you will not be eligible for a refund. If you would prefer a refund instead of an exchange, please let us know and we will process the refund for you as soon as possible
Shipping
To return your product, please visit our returns/exchange-portal.
If you paid return shipping fees directly to the courrier for a return, we are unable to credit you for shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will always issue a return label through a trackable shipping service.
However, we don’t guarantee that we will receive your returned item within the specified time frame provided by the shipping service.
EU Right of Withdrawal
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase under EU consumer law. This statutory right is separate from, and in addition to, our standard return and refund process above, and the terms in this section apply specifically to it.
Your 14-day right of withdrawal
You may withdraw from your contract within 14 days without giving any reason. The period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, receive the goods. If your order arrives in more than one shipment, the period runs from the day you receive the last item.
How to exercise it
Tell us your decision to withdraw by a clear, unambiguous statement before the period expires, either through the electronic withdrawal function on our website (we will confirm receipt on a durable medium, for example, by email) or by contacting us at [email protected]. To meet the deadline, it is enough that you send your communication before the period expires. You may use the model form below, but you are not required to.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To Lick Sleeve, 1321 Upland Dr. PMB 3696, Houston, Texas 77043, USA, [email protected]:
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
- Ordered on / received on:
- Name and address of consumer(s):
- Signature (only if this form is notified on paper) and date:
Effects of withdrawal
We will reimburse all payments received from you, including the costs of standard delivery (but not any supplementary cost if you chose a delivery type other than the least expensive standard delivery we offer). We will do this without undue delay and within 14 days of being informed of your decision to withdraw, using the same payment method as your original transaction and at no fee to you. We may withhold reimbursement until we have received the goods back, or until you provide proof that you have sent them back, whichever is earlier.
Returning the goods
Send the goods back to us without undue delay and within 14 days of telling us you withdraw; the deadline is met if you send them before the 14 days expire. You will bear the direct cost of returning the goods. To arrange a return, use our returns portal at https://www.licksleeve.com/apps/redo/returns-portal/login or contact us at [email protected]. You are only liable for any reduced value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.